LOGIC now (https://www.logicnow.com), which specializes in integrated cloud-based IT Service Management (ITSM) solutions, has introduced enhanced remote management capability for the Mac platform and that it has acquired Mac-MSP, a provider of Apple Mac-centric SaaS tools for Managed Service Providers (MSPs).

These two developments will enable MSPs using the LOGICnow platform to deliver best-in-class support for both Macs and PCs, helping them to differentiate their services and support clients more effectively, according to Stephen Garland, senior vice president of Engineering, LOGICnow. The extension of the Take Control remote access feature within MAX Remote Management to cover the Mac will allow MSPs to offer the same levels of remote access support for Macs as they have long had for Windows-based environments, he adds.

One click allows remote access to any server or workstation directly from the MAX Remote Management dashboard. The solution also delivers reports that help MSPs to see where engineer time is being spent, giving them opportunities to optimize their internal efficiency.

“Boosting our Mac capabilities is a major focus for us in 2016,” says Garland. “Due to historically lower market demand, RMM platforms have rarely included any form of dedicated Mac management capability, with the result that MSPs have not been able to focus as closely on Macs as PCs and have had less capability to deliver responsive Mac support. However, as Mac popularity has grown, so too has the need for MSPs to be able to support them. We are therefore investing to ensure that our MAX Remote Management platform is the best platform in the industry for Macs, just as it is for PCs – differentiating not only us, but our customers.”

Further features and enhancements will be announced throughout the year as additional Mac support tools are integrated into the LOGICnow platform.