TweetFollow Us on Twitter

Help 1.0
Volume Number:8
Issue Number:4
Column Tag:Tools of the Trade

Help! 1.0 to the Rescue

If you can remember all of the Mac inconsistencies, in your head, then you don't need HELP!

By Dave Kelly, MacTutor Regular Contributing Author

It’s time to admit that Macintosh configurations have become complex. Even Apple realized this when they produced the 7.0 compatibility stack. We know how that turned out. I believe that this is what has prompted Teknosys to produce Help!

Help! is intended to provide technical support to individual end users. Help! analyzes your computer system to determine system information and what software is there. Next, it compares the information about your computer with information stored in Help!’s knowledgebase. Help! generates a report indicating any detected problems and offers suggestions for corrective action.

Some consultants may be able to remember (in their head) all of the inconsistencies that plague Mac users, but there are too many now. Help! is a great tool for consultants to diagnose Mac systems, especially systems that they come across that may have problems. Teknosys intended for Help! to be used on a single system, but realistically as long as a consultant only uses it on one system at a time there shouldn’t be a license violation.

Help! will take up some space on your hard disk. The Help! application is 507K plus over 500K more for the knowledgebase and help files. The knowledgebase size will increase as updates are released. The reports generated are not too small either, so you’ll need to have some free space for the report on your hard disk. The size will vary depending on the size of your disk (or disks) and what you have on them.

How does Help! stay up to date? As you know, Apple’s compatibility stack wasn’t any better than the information that was included in it. So it is with Help! Help! detects problems based on information that is currently in its knowledgebase. As new products are released and new conflicts and incompatibilities are discovered, Teknosys will add to the knowledgebase. A subscription service is available to registered users of Help! for $75 per year. One update is free after sending in registration. Since the knowledgebase can become out of date, Help! is most valuable to those that subscribe to the knowledgebase updates.

Consultants may want to have their clients use help before calling them. It's definitely a good way to know the status of a system before working on it. You can reduce the amount of time you spent looking for problems and answering technical questions regarding bugs by letting Help! do it for you. If you know of inconsistencies or other incompatibilities, you may want to help Teknosys update their knowledgebase by sending them your findings. They may already know about it, but it will insure that Help! will remain up to date for a long time.

For More Information, Contact:

Teknosys Inc.

3923 Coconut Palm Drive, Suite 111, Tampa, FL 33619

Phone: 813-620-3494, Fax: 813-620-4039

AppleLink: D3375, CompuServe: 73237, 2370

Price: Update subscriptions $75 per year.

Not copy protected.

 

Community Search:
MacTech Search:

Software Updates via MacUpdate

Latest Forum Discussions

See All

Six fantastic ways to spend National Vid...
As if anyone needed an excuse to play games today, I am about to give you one: it is National Video Games Day. A day for us to play games, like we no doubt do every day. Let’s not look a gift horse in the mouth. Instead, feast your eyes on this... | Read more »
Old School RuneScape players turn out in...
The sheer leap in technological advancements in our lifetime has been mind-blowing. We went from Commodore 64s to VR glasses in what feels like a heartbeat, but more importantly, the internet. It can be a dark mess, but it also brought hundreds of... | Read more »
Today's Best Mobile Game Discounts...
Every day, we pick out a curated list of the best mobile discounts on the App Store and post them here. This list won't be comprehensive, but it every game on it is recommended. Feel free to check out the coverage we did on them in the links below... | Read more »
Nintendo and The Pokémon Company's...
Unless you have been living under a rock, you know that Nintendo has been locked in an epic battle with Pocketpair, creator of the obvious Pokémon rip-off Palworld. Nintendo often resorts to legal retaliation at the drop of a hat, but it seems this... | Read more »
Apple exclusive mobile games don’t make...
If you are a gamer on phones, no doubt you have been as distressed as I am on one huge sticking point: exclusivity. For years, Xbox and PlayStation have done battle, and before this was the Sega Genesis and the Nintendo NES. On console, it makes... | Read more »
Regionally exclusive events make no sens...
Last week, over on our sister site AppSpy, I babbled excitedly about the Pokémon GO Safari Days event. You can get nine Eevees with an explorer hat per day. Or, can you? Specifically, you, reader. Do you have the time or funds to possibly fly for... | Read more »
As Jon Bellamy defends his choice to can...
Back in March, Jagex announced the appointment of a new CEO, Jon Bellamy. Mr Bellamy then decided to almost immediately paint a huge target on his back by cancelling the Runescapes Pride event. This led to widespread condemnation about his perceived... | Read more »
Marvel Contest of Champions adds two mor...
When I saw the latest two Marvel Contest of Champions characters, I scoffed. Mr Knight and Silver Samurai, thought I, they are running out of good choices. Then I realised no, I was being far too cynical. This is one of the things that games do best... | Read more »
Grass is green, and water is wet: Pokémo...
It must be a day that ends in Y, because Pokémon Trading Card Game Pocket has kicked off its Zoroark Drop Event. Here you can get a promo version of another card, and look forward to the next Wonder Pick Event and the next Mass Outbreak that will be... | Read more »
Enter the Gungeon review
It took me a minute to get around to reviewing this game for a couple of very good reasons. The first is that Enter the Gungeon's style of roguelike bullet-hell action is teetering on the edge of being straight-up malicious, which made getting... | Read more »

Price Scanner via MacPrices.net

Take $150 off every Apple 11-inch M3 iPad Air
Amazon is offering a $150 discount on 11-inch M3 WiFi iPad Airs right now. Shipping is free: – 11″ 128GB M3 WiFi iPad Air: $449, $150 off – 11″ 256GB M3 WiFi iPad Air: $549, $150 off – 11″ 512GB M3... Read more
Apple iPad minis back on sale for $100 off MS...
Amazon is offering $100 discounts (up to 20% off) on Apple’s newest 2024 WiFi iPad minis, each with free shipping. These are the lowest prices available for new minis among the Apple retailers we... Read more
Apple’s 16-inch M4 Max MacBook Pros are on sa...
Amazon has 16-inch M4 Max MacBook Pros (Silver and Black colors) on sale for up to $410 off Apple’s MSRP right now. Shipping is free. Be sure to select Amazon as the seller, rather than a third-party... Read more
Red Pocket Mobile is offering a $150 rebate o...
Red Pocket Mobile has new Apple iPhone 17’s on sale for $150 off MSRP when you switch and open up a new line of service. Red Pocket Mobile is a nationwide MVNO using all the major wireless carrier... Read more
Switch to Verizon, and get any iPhone 16 for...
With yesterday’s introduction of the new iPhone 17 models, Verizon responded by running “on us” promos across much of the iPhone 16 lineup: iPhone 16 and 16 Plus show as $0/mo for 36 months with bill... Read more
Here is a summary of the new features in Appl...
Apple’s September 2025 event introduced major updates across its most popular product lines, focusing on health, performance, and design breakthroughs. The AirPods Pro 3 now feature best-in-class... Read more
Apple’s Smartphone Lineup Could Use A Touch o...
COMMENTARY – Whatever happened to the old adage, “less is more”? Apple’s smartphone lineup. — which is due for its annual refresh either this month or next (possibly at an Apple Event on September 9... Read more
Take $50 off every 11th-generation A16 WiFi i...
Amazon has Apple’s 11th-generation A16 WiFi iPads in stock on sale for $50 off MSRP right now. Shipping is free: – 11″ 11th-generation 128GB WiFi iPads: $299 $50 off MSRP – 11″ 11th-generation 256GB... Read more
Sunday Sale: 14-inch M4 MacBook Pros for up t...
Don’t pay full price! Amazon has Apple’s 14-inch M4 MacBook Pros (Silver and Black colors) on sale for up to $220 off MSRP right now. Shipping is free. Be sure to select Amazon as the seller, rather... Read more
Mac mini with M4 Pro CPU back on sale for $12...
B&H Photo has Apple’s Mac mini with the M4 Pro CPU back on sale for $1259, $140 off MSRP. B&H offers free 1-2 day shipping to most US addresses: – Mac mini M4 Pro CPU (24GB/512GB): $1259, $... Read more

Jobs Board

All contents are Copyright 1984-2011 by Xplain Corporation. All rights reserved. Theme designed by Icreon.