The Knowledge Bias

by Nathan Toups
Aug, 2010 Issue

Article Synopsis

This article is written specifically for IT professionals who struggle with clearly communicating with clients and staff. Because of our high level of knowledge, we have a very special set of challenges facing the relationship between IT and our end-users. I will cover the pitfalls of what I call the knowledge bias and explore two techniques that have worked for me in keeping things in perspective (and memorable) with clients and staff. Though this article is written specifically for IT professionals, the ideas contained here should, with minimum effort, translate to other industries where highly trained experts are expected to communicate with non-experts on a regular basis.

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